L3 Support Engineer

Key Responsibilities:

- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.

- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.

- Develop and maintain scripts and tools for monitoring, automation, and reporting.

- Document troubleshooting steps, solutions, and best practices for knowledge sharing.

- Participate in on-call rotation and provide timely responses to critical incidents.

- Communicate effectively with stakeholders, providing updates and post-incident reports.

- Collaborate with development teams to identify root causes and implement long-term solutions.

Required Skills & Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 3+ years of experience in L3 support or similar roles.

- Strong proficiency in Python programming, experience with FastAPI framework and scripting.

- In-depth knowledge of MongoDB.

- Experience with monitoring tools, log analysis, and incident management.

- Familiarity with ETL processes and data streaming concepts.

- Excellent problem-solving and communication skills.

- Ability to work independently and as part of a team.

Preferred:

- Experience with cloud platforms (AWS).

- Knowledge of key management and encryption best practices.

- Familiarity with CI/CD pipelines and DevOps practices.