Jefe de Servicio a Cliente

## Jefe de Servicio a ClienteApplylocations: Mexico, Coahuila, Torreontime type: Full timeposted on: Posted Yesterdayjob requisition id: WD48579### **The Role**Ensure an adequate level of customer service across Mexico and Central America by managing demand, coordinating logistics processes, and providing timely solutions to customer issues, while designing and improving logistics processes.### **What You’ll Do*** Manage customer orders, balancing demand vs. logistics and operational capacity* Coordinate with operations, plant, and sales teams to ensure service fulfillment* Handle customer claims related to logistics processes* Maintain continuous communication with customers and internal teams* Design and implement logistics processes for new customers* Propose and drive improvements in supply chain processes* Manage shipping priorities in shortage or special cases* Support customer onboarding into logistics operations* Promote continuous improvement and process innovation* Ensure compliance with safety and environmental standards### **What Success Looks Like*** High customer service levels (on-time delivery, issue resolution, service KPIs)* Efficient and well-coordinated logistics operations* Successful implementation of process improvements* Strong communication and relationships with internal and external stakeholders* Achievement of service and operational performance metrics### **What You Bring*** **Education:** Industrial Engineering, Mechanical/Electrical Engineering, International Business, or related field* **Experience:** + Supply chain, logistics, or distribution + Demand planning + Customer service or sales* **Language:** Advanced English (≈80%)* **Skills:** + Customer service orientation + Decision-making + Leadership and people management + Communication and negotiation + Teamwork and collaboration + Results-driven mindset and continuous improvement**About Clarios:**Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).**To All Recruitment Agencies**: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.**Equal Employment Opportunity:** Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Ver el correo electrónico en click.appcast.io.**A Note to Job Applicants**: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. #J-18808-Ljbffr