Technical Support Engineer - Gis Smart Spares (Santiago de Querétaro)

Snapshot of Your Day (position overview)

As Engineering Service Technical support for GIS Smart Spares, you will work in the project team to develop the technical solution according to customer requirements. This includes the entire process, starting with clarifying fundamental questions, identifying spare parts, defining materials and tools for repairing activities and minor modifications. Documenting best practices, standard procedures, and lessons learned. Particularly, your focus will be on our service "Smart Spares", thereby you will develop spare part concepts, to optimise the inventory stock of our customer.

How You’ll Make an Impact (responsibilities)

• Consult the "Smart Spares" service by developing a customer specific concept for spares throughout the installed base in focus.
• Elaborate cross reference and compatibility charts for components/modules of the same GIS families/generations.
• Take over the entire technical clarification process of customer inquiries of the product and project business for high‑voltage switches/systems/devices in the field of GIS Switchgears.
• Support internal teams with technical questions, especially with project management/order processing, sales, purchasing and PLM in the quotation as well as order processing process.
• Prepare technical elaborations for parts as a basis for quotations or order processing in the product business.
• Evaluate Non‑Conformance Reporting (NCRs) with technical origin in the order case (manufacturing phase and when the component is installed).

What You Bring (requirements)

• Successfully completed technical education with a focus on mechanical‑electrical engineering or comparable.
• 3+ years of professional experience in the installation, design or maintenance of high‑voltage switchgear, preferably on gas‑insulated switchgear (GIS).
• Good knowledge of SAP and fluent English, both written and spoken.
• Strong communication and technical skills in interdisciplinary exchange with other technicians/engineers, as well as willingness to travel (approx. 10%).

Rewards/Benefits

• Career growth and development opportunities
• Supportive work culture
• Company‑paid health and wellness benefits
• Paid time off and paid holidays
• Savings fund
• Parental leave and family building benefits