Server And Storage Operations Analyst (Xico)

Position Summary

The SERVER AND STORAGE OPERATIONS ANALYST will oversee the correct functioning of the organization's servers and backup infrastructure. Maintain operating efficiency and stability, monitor servers' performance, and ensure business continuity through the right Disaster Recovery processes. Troubleshot issues escalated to the L2 support and provide root cause analysis accordingly. Mentoring and training the L1 team is essential.

Responsibilities

• Monitor functioning of servers and make necessary troubleshooting to ensure the system operates in conformance with specifications.
• Maintain and troubleshoot Azure IaaS Virtual Machines and Azure Applications.
• Work directly with other departments, internal customers, and other stakeholders to support software throughout the existing environment both on‑premises and cloud.
• Troubleshoot, maintain, and respond to alerts from monitoring systems.
• Conduct activities in such areas as performance tuning, resource optimization, and monitoring.
• Participate in engineering and testing of disaster recovery of systems.
• Ensure all virtual machines follow current lifecycle patch management.
• Responsible for maintenance and monitoring of backup systems and restoring data.
• Analyze trends and suggest solutions or optimizations.
• Follow all change‑management procedures and coordinate planned outages with all affected parties.
• Create and maintain documentation and instructions as necessary for systems and processes.
• Escalate service requests that require engineer‑level support in a timely fashion to prevent breach of SLA.
• Act as technical lead for the L1 Operations and Support Team.

Required Education

BA or BS in Management Information Systems or Computer Science preferred.

Required Skills & Experience

• Excellent English communication skills, written and verbal.
• Quick thinker, experienced in unconventional problem solving.
• Strong critical thinking and analytical skills; demonstrated ability to identify risks associated with business processes, IT operations, and technology projects.
• Strong technical leadership skills.
• Comfortable initiating change; consciously managing and shaping change.
• Can handle the stress related to balancing multiple issues and perspectives.
• Experience with Cloud methodologies (IaaS, PaaS, and SaaS).
  Experience with maintaining and troubleshooting virtual environments both on‑prem and cloud.
• Maintain Patch Management life cycle for x86 – preferably SCCM.
• Create and maintain meticulous, living documentation and diagrams across the full life cycle of projects and systems.
• Backup and storage knowledge preferable (Commvault, Veeam, Rubrik).
• AD Admin experience.
• Anti‑virus backend experience.
• Medium knowledge of scripting and programming (nice to have).
• Experience with cloud computing preferred (AWS, Azure).