Ocean Supervisor (Guadalajara)

Job Description

To support the ocean manager in the smooth running of the department within the branch (ie) the ocean product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.

People

• Identify with manager, develop, and mentor your No. 2.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure that the new hires complete company's mandatory training within the first 6 months.
• Support the manager where needed:
  • Participate to staff appraisals, and at a minimum once per year per employee.
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
  • Contribute to the effective weekly department meetings with team.
  • Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
  • Daily Exception Status Report
  • PERFECT MILESTONES DASHBOARD (weekly)
  • SETTLEMENTS Report - (Daily)
  • UNBILLED AR (WEEKLY)
  • SINGLE PROVISION REPORT (weekly)
  • OIP/OXP MONITOR PERFORMANCE (Daily)
  • REVENUE RECOGNITION REPORT (Weekly)
• Support the manager in the following areas:
  • Building and maintaining strong relationships with vendors (shipping lines, trucking companies, and others)
  • Working to be our vendor's lowest cost customer promoting market solutions.
  • Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

Customer

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Systems/Technology

• Ensure department is using all system tools to their greatest advantage based on your department size and organization (e.g. using edoc and Integral Workflow monitor, import database, and other system generated reports to manage by exception).
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Finance

• Meet weekly or more if required with the department manager.
• Support the manager as required and applicable in the following areas:
  • Proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
  • Manage intercompany accounting discrepancies via AJAX report.

Qualifications

• Knowledge:
  • Expeditors company policies.
  • Expeditors services, systems and procedures.
  • Global logistics industry.
  • Strong market and product knowledge.
• Skills:
  • Professional oral and written communication skills in English and native language.
  • Organizational skills.
  • Needs analysis skills.
  • Problem solving skills.
  • Microsoft Office skills.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Sales and Customer interaction.
• Behaviours:
  • Emotional resilience.
  • Self-reflecting and open to feedback.
  • Initiative and ability to work in autonomy.
  • Role model of integrity and pride for all employees.
  • Proven leadership attitude and background.
• Training Requirements:
  • Meet company standards of 52 hours training per year, including as needed management/leadership training.
• Education and Experience:
  • 2 years of industry specific qualification (country specific).
  • Preferred ocean background.
  • Preferred at least 1 year in similar position.
  • English 80% (verbal & written) / Spanish 100% (verbal & written).
  • Accounting Knowledge (P&L, Single Provision, Billing).