Program Assistant- Project Based (San Bernardino)

Expected Hourly Pay Rate: $20.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

Responsibilities (Essential)

• Clerical and General Assistance (55%)
  • Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list.
  • As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance. Develop and maintain accurate, legible and complete written records of families’ program activity.
• Customer Service (45%)
  • Provide high-quality customer service internally to team members and externally to clients, families, and providers. Answer telephones, assist or transfer callers as expected, follow-up as needed. Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.
  • Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.
  • Conduct face‑to‑face or virtual meetings, orientations, both scheduled and by walk‑in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/ review family needs assessment inclusive of developmental screenings as needed.

Responsibilities (Non‑Essential)

• Provide training, guidance, and direction to newly hired program staff as directed.
• Participate in departmental, agency, and professional meetings/workgroups as assigned.
• Attend team meetings to ensure coordination of services and support for program families as needed.
• All other duties that may be required, as part of the essential functions of the job, as assigned.

Job Specifications

Education / Experience

• Associate’s degree in the field of Psychology, Social Work, Child Development, Sociology, Human Service, or related field
• or 2 years’ equivalent related work experience

Technical Requirements

• Proficiency and experience with Windows‑based programs and data entry.

Behavioral Qualifications

• Ability to work sensitively and supportively with the public. High comfort and non-judgmental attitude level of working in a diverse environment and working with vulnerable populations.
• Excellent interpersonal skills with ability to honor confidentiality.
• Flexibility, maturity of judgment and ability to work independently and in a group setting.
• Ability to maintain cooperative, diplomatic working relationships with co‑workers, supervisors, and the public; work as part of a team and collaborate with colleagues.
• Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
• Adherence to technological security in accordance with Agency policy and legal requirements.
• Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.
• Excellent verbal and written communication skills.
• Excellent organizational abilities.

Travel

• N/A

Work Schedule

• Full time, typically M‑F, ability to at times work a non‑traditional work schedule including early mornings, late evenings, and weekends.

Work Environment

• Traditional office setting, fully onsite. May change based on business need.

Background & Health Clearance Requirements

• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/community care or child/community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/community care or child/community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, -101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections …)