Bug Review Associate: Customer Impact & Triage

Lyft is seeking a Bug Review Associate in Mexico to triage and verify customer reports, escalating issues with clear evidence for engineering teams. You will handle a high-volume queue, document findings in Jira, and maintain empathetic, precise communication with riders and drivers while meeting quality and KPIs.

This front-line role requires disciplined investigation, adherence to standardized criteria, and collaboration with Sr.