Sr. Manager, Customer Quality (Mexicali)

SR.MANAGER, CUSTOMER QUALITY

The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products through systematic and fast methodologies. Lead 8D problem resolution teams for internal and external raised concerns, which includes close interaction with other functions as needed. Serve as the go‑to person on matters of solving problems and providing training on fundamental quality tools and supports improvement efforts. Ensure flawless and on‑time communication to customers and manage escalations.

RESPONSIBILITIES

• Ensure delivery of resolution for identified problems with urgency required.
• Confirm failure description and scope of issue and drive emergency actions.
• Collect, review, and react to data collected within the manufacturing processes; ensure containment actions are timely and drive root cause analysis to identify corrective action plans.
• Lead the problem‑solving team for Fast Response System, driving the process including tool use, confirming 8D content, and meeting customer and/or internal response time requirements.
• Facilitate the problem‑solving process with the relevant team for non‑conforming products.
• Perform process capability studies on existing processes, review and analyze results, recommend changes, and follow up to verify effectiveness.
• Participate in the modification of Failure Mode and Effects Analysis (FMEA).
• Ensure on‑time communication to customers on escalated issues and drive accountability for problem resolution.
• Stop any process or product delivery in case of non‑conformance of customer expectations, safety, or environmental risks.

WORK ENVIRONMENT

Standard office environment, noisy and busy manufacturing areas/labs, and clean‑room environment. AE is a highly dynamic, technically challenging, and fast‑paced manufacturing workplace.

QUALIFICATIONS

• Strong communication, facilitation, and coordination skills.
• Ability to handle communications with customers.
• Expert in problem‑solving methodologies.
• 6Sigma Black Belt.
• Expert on practical problem‑solving tools using 8D methodology: Is‑Is Not, Brainstorming, Fishbone diagram, Affinity Diagrams, 3x5 Why.
• Experience in assembly processes.
• Preferred: Experience in relevant manufacturing processes and technologies.
• Expert knowledge on quality tools and process/production control methods such as FMEA, MSA, SPC, DOE/Taguchi, DMAIC.

EXPERIENCE

• Minimum 10 years of experience in industry; technical expert level position.
• Experienced with working in a fast‑paced, high‑mix low‑volume manufacturing environment.
• Experienced with manufacturing quality and product quality management.
• Expert in 6Sigma, SPC, Variation Control, MSA or GR&R techniques and other quality tools.
• Understanding of ISO **** quality systems and copy exactly requirements.

EDUCATION

• Bachelor's degree in engineering or a technical field from an accredited institution.
• Advanced degree in Engineering/Science desired.
• 6Sigma BB, MBB desirable.