Sr Operations Manager, Safety

About the Role

This is a high-impact, highly visible role focused on helping customers use the platform safely, supporting safer behavior through in-app protections, and ensuring the right safety tools and support are in place for business partners who operate at scale on the platform.

You will work closely with global central teams and local ops managers to bring safety initiatives to life across Mexico & Central America and South America (CASA), identify patterns in the both markets, and turn those insights into practical recommendations. The role also includes reviewing safety cases, checking whether current controls are working as intended, and escalating issues when they are not.

This role will also own the Mexico fleet safety agenda, ensuring that a critical and complex part of the marketplace gets dedicated local attention. In parallel, you will partner closely with central teams and CASA local Safety POCs to review safety tickets, monitor whether controls are working as intended, and flag breakdowns or opportunities for improvement to the right teams.

What You’ll Do:

• Help improve how customers use the platform safely and support safer behavior through in-app protections and local actions.
• Support business partners who operate at scale on the platform by ensuring they have the right safety tools and support.
• Review safety cases to understand what happened, identify recurring patterns, and spot where improvements are needed.
• Monitor whether existing safety controls are working as intended, and flag breakdowns, gaps, or unexpected behavior to the right teams.
• Translate ticket patterns, control failures, and market findings into actionable recommendations for process, product, policy, or operational improvements.
• Lead the local rollout of safety initiatives in Mexico and coordinate with local contacts across CASA when regional alignment is needed.
• Use SQL, Python, or equivalent analytical tools to independently explore data, validate hypotheses, and present data-backed proposals that improve safety outcomes and perception.

What You’ll Need:

• 5+ years of experience in operations, product operations, trust & safety, marketplace operations, or a related field.
• Strong analytical and problem-solving skills, with the ability to turn data, tickets, and market findings into clear recommendations.
• Hands-on experience with SQL and either Python or equivalent analytical tools; comfort working with dashboards, datasets, and structured analysis.
• Strong cross-functional execution skills, with a track record of driving and implementing projects end to end across multiple stakeholders.
• Excellent communication and stakeholder management skills in Spanish and English.
• Comfort working in fast-moving, high-ambiguity environments and bringing structure to messy problems.
• Familiarity with AI tools and workflows is a strong plus

Why Join Us?

• Be part of a team that is making a tangible impact on safety and trust in the mobility and delivery space.
• Work in a dynamic and innovative environment with opportunities for growth and learning.
• Collaborate with global teams to shape safety initiatives that influence millions of users.

Why this role matters?

Mexico and Central America and the Caribbean need strong local execution to turn safety strategy into something real. Central teams can define the direction, but this role helps make sure the experience works in market, the right controls are in place, and local risks are identified and addressed quickly.

Ready to Ride?

This isn\'t the kind of place where you follow a playbook — it\'s where you help write one. If you\'re driven by impact, energized by challenge, and ready to shape how the world moves — we\'d love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.