Diabetes Educator/Diabetes Specialist

Job Summary

The Clinical Product Specialist Level 1, Bilingual role provides best‑in‑class clinically focused customer education and support via phone, assisting in all points of the customer journey—onboarding, troubleshooting, and retention—for Omnipod products used by patients with Type 1 and Type 2 diabetes.

Responsibilities

• Answer incoming/outbound clinically related customer questions via phone with empathy.
• Support all Omnipod customers who have completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learning and training to demonstrate thorough product understanding and to provide accurate information within scope.
• Navigate complex customer interactions using evidence‑based clinical knowledge and assessment, promoting the benefits of insulin pump therapy and explaining operation and use.
• Review and educate on diabetes data‑management reports within data‑management platforms/Omnipod products to gather insights and assist customers in HCP conversations and follow‑up.
• Follow standardized workflows, fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels and KPIs.
• Maintain compliance with HIPAA and other regulatory bodies as required.
• Perform administrative duties on a timely basis.

Education & Experience

Minimum Requirements:

• Bachelor’ s degree in a clinical field of study.
• 2-3 years’ experience working in a clinical setting with patients; experience with patients with Type 1 and Type 2 diabetes is preferred.
• Bilingual proficiency in English and Spanish.
• Experience communicating with a wide range of audiences.
• Excellent customer service skills.
• Strong interpersonal communication, both oral and written.
• Self‑starter who needs minimal direction; flexible with good business acumen.
• Process‑oriented and willing to take on new tasks.
• Proficiency with computers, including Microsoft Suite and Salesforce.

Preferred Skills & Competencies

• Experience working with insulin pumps and continuous glucose monitoring systems.
• Prior industry or commercial experience.
• Experience with virtual or phone‑based clinical support or other relevant environment.
• Experience providing assessment and troubleshooting via phone.

Physical Requirements

Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard.

Additional Information

• This position requires in‑person office work.
• Holiday, evening, and/or weekend coverage may be necessary.

Location

Onsite, eligible for hybrid work.

Equal Opportunity Employer

Insulet Corporation is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)