Senior QA & CX Quality Lead
Nysonian
Nysonian is looking for a Quality Assurance Specialist in Mexico City to oversee the quality of customer experience operations. The role includes designing the QA framework, monitoring agent performance, and providing actionable insights to improve service delivery.
The ideal candidate has extensive experience in quality assurance and strong communication skills in both Spanish and English. Join a dynamic team committed to excellence in customer service.
#J-18808-LjbffrVacante publicada el 2 días atrás
Empleos similares que podrían interesarleBasado en la vacante Senior QA & CX Quality Lead en Ciudad de México
- ...CX Team Lead You’ll own agent performance, quality, and coaching for the CX team at one of Mexico's fastest-growing fintechs. Nelo's CX operation has scaled... ...over all frontline agents, owning coaching, QA, daily performance management, and escalations. This...CalidadPor horaTrabajar en la oficinaRemoto
- A leading fintech company in Mexico City is looking for a CX Team Lead to oversee agent performance and quality for their growing customer support team. The role involves coaching, quality assurance, and operational management, while leveraging data to enhance agent performance...Calidad
- ...Pek seeks a Senior Quality Engineer in Mexico City to contribute to its AI-first testing culture. This role involves architecting product problems... ...to ensure quality. The ideal candidate has over 5 years in QA Automation Engineering, strong JavaScript skills, and...CalidadSeniorRemoto
- A leading digital transformation company is seeking a Senior QA Automation Engineer to lead quality from early development stages. The role involves defining test strategies, designing automation frameworks, and collaborating with teams to ensure a quality-first mindset...CalidadSeniorRemotoTrabajo híbrido
- ...Link-Worldwide in Mexico City is seeking a Senior/Lead Operational Excellence Specialist to ensure high-quality and reliable operational service delivery. This role includes leadership during critical incidents and encompasses Problem Management processes to minimize...CalidadSenior
- ...Infosys Limited is seeking a Senior Analyst (Lead) in Transaction Monitoring and Sanctions screening based in Mexico City. As a lead, you'll... ...transaction cases, your role will involve high levels of oversight, quality maintenance, and decision-making on escalated issues. Ideal...CalidadSenior
- 8304-JOHNSON & JOHNSON MEDICAL MEXICO is looking for a Senior Analyst – Data Quality & Automation based in Mexico City. The role focuses on ensuring the integrity of supply chain data while driving automation initiatives to streamline operations. The ideal candidate...CalidadSenior
- ...help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based... ...business cases and financial models, and presenting insights to senior leadership. The position will also monitor market trends,...CalidadSeniorTrabajar en la oficinaTrabajo híbrido
- ...Link-Worldwide seeks an experienced Apparel Supplier Quality Engineer in Mexico City to lead quality initiatives with suppliers across Mexico and Central America. The role involves conducting audits, reviewing supplier performance, and ensuring compliance with Ariat's...CalidadSenior
- ...Link-Worldwide is looking for a Senior Clinical Data Scientist to lead and coordinate clinical data science activities for phase 3 clinical trials.... ...ideal candidate should have strong experience in data quality management and a solid understanding of clinical protocols...CalidadSenior
- ...skilled team to deliver exceptional software. The ideal candidate will have extensive experience in Java development, leadership skills, and a strong track record of client communication, ensuring high-quality software solutions are achieved on time. #J-18808-Ljbffr...CalidadSenior
- ...The Sr. RPA Development Lead plays a critical role in designing, developing, and implementing software robots that automate repetitive... ...While Mentoring The Development Team To Ensure Adherence To Quality Standards And Effective Use Of Agentic Ai Tools. # Validate Project...CalidadSenior
- ...Cognizant is seeking a Lead Quality Engineer to work in a hybrid capacity, focusing on building robust automated testing solutions for enterprise applications in retail banking. This role involves designing automation frameworks with C#, SpecFlow, RestAssured, and Selenium...CalidadSeniorTrabajo híbrido
- ...Jellyfish is hiring a Senior Post Producer in Mexico City to manage complex post-production projects and optimize workflows. You'll lead efforts across multiple workstreams, ensuring quality and efficiency while collaborating with various stakeholders. The ideal candidate...CalidadSeniorRemotoHorario flexible
- A global insurance provider is seeking an experienced Guidewire Lead to oversee the implementation of Guidewire InsuranceSuite solutions... ...will mentor teams, provide technical direction, and ensure high quality in deliverables. Candidates must reside in Mexico City or...CalidadSenior
- ...Limited in Mexico City is seeking an experienced SAP Developer to lead technical development of SAP S/4HANA solutions. You will utilize... ...of AI-assisted tools. This role requires collaboration with various teams to ensure high-quality deliverables. #J-18808-Ljbffr...CalidadSenior
- ...Senior Analyst (Lead) – Transaction Monitoring and Sanctions screening Location Mexico City.... ...AML/CFT requirements, and maintaining quality and SLA compliance during high‑volume periods... ...and audit readiness. Audit or QA exposure in sanctions operations. Strong...CalidadSeniorTiempo completoTrabajar en la oficina
- ...Tus tareas Lead regional Talent Acquisition across America , ensuring effective hiring... ..., and execution of a consistent, high‑quality onboarding experience. Manage Employee... ...Expats. Provide Employee Support as a senior HR point of contact across the region....CalidadSeniorTrabajo de temporadaContratoRemotoHorario flexible
- ...time.**What you'll do**As Team Lead, North America SMB Renewals (... ...requirements.**People management, quality assurance, and coaching***... ...written communications, track QA metrics, and convert insights... ...new team members; partner with senior leadership to evolve the onboarding...CalidadSeniorContratoTrabajar en la oficinaRemotoTrabajo híbridoHorario flexible
- ...alongside strong project management and communication skills. This role involves managing multiple deadlines and collaborating with team members to ensure quality responses. Join us to contribute to our mission in creating an inclusive workplace. #J-18808-Ljbffr...CalidadSenior
- ...managing vendor relationships, and conducting contract negotiations. The ideal candidate will drive procurement processes to ensure quality and cost efficiency, while also supporting the Supply Chain team in managing tender processes and supplier performance. #J-18808-...CalidadSeniorContrato
- A leading global consulting firm is seeking a Performance Test Lead in Mexico City. The role involves leading testing activities, ensuring product quality, and implementing performance test strategies. The ideal candidate should have over 12 years of experience in testing...CalidadSenior
- ...candidate will have over 5 years of experience in mobile test automation, designing and developing automated tests to ensure application quality. You will collaborate with cross-functional teams, implement CI/CD processes, and mentor junior engineers, ensuring a...CalidadSenior
- ...Link-Worldwide is seeking a WMS Specialist in Mexico, Ciudad de México. This role is critical to ensure the quality and reliability of software products, focusing on automation and integration. The ideal candidate will have 8-12 years of WMS testing experience, including...CalidadSeniorTrabajo híbrido
- Citigroup Inc. en Ciudad de México busca un Data Owner Sr Analyst para ejecutar la estrategia de datos y asegurar el cumplimiento normativo de la información del cliente. Este rol es clave en la gestión de riesgos de datos y promueve el uso de datos como activos en la ...CalidadSenior
- ...Link-Worldwide is looking for a mid-senior level professional to assist the Network Manager in overseeing daily operations. Key tasks... ...sales and supervising service representatives to ensure service quality. The ideal candidate should possess advanced English and...CalidadSeniorTiempo completo
- ...The Lead Business Operations Analyst drives the governance and planning rhythms that keep... ...strategy, data, and delivery across senior stakeholders, turning complex inputs into... ...workflows to increase clarity, speed, and data quality. Support team capability‑building...CalidadSeniorTrabajar en la oficinaTrabajo híbridoHorario flexible2 días a la semana3 días a la semana
- ...Gensler is seeking a Senior Designer in Mexico City to lead design projects and mentor junior designers. The role involves collaboration with Practice Area Leaders to improve design quality and achieve recognition. Ideal candidates should have over 10 years of experience...CalidadSenior
- ...should have expertise in JMeter for API and web protocols, the ability to lead a team, and strong analytical and communication skills. This role offers opportunities to engage with stakeholders and conduct quality assurance of software testing processes. #J-18808-Ljbffr...CalidadSenior
- ...Devlane is seeking an experienced QA Engineer to join our dynamic team specializing in software development and staff augmentation services. The successful candidate will ensure the quality and reliability of software products while collaborating directly with our developers...CalidadSeniorRemoto
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Senior QA & CX Quality Lead. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- coordinador aseguramiento calidad Ciudad de México
- lider de calidad Ciudad de México
- coordinador de calidad e inocuidad Ciudad de México
- supervisor control calidad Ciudad de México
- jefe calidad Ciudad de México
- supervisor-de-control-de-calidad Ciudad de México
- jefe control calidad Ciudad de México
- jefe aseguramiento calidad Ciudad de México
- coordinador calidad Ciudad de México
- gerente calidad Ciudad de México


