Application and Warranty Specialist (Santiago de Querétaro)

Overview

Working as a bridge between customers and engineering teams, Application Specialists use customer input and sales information to recommend, design or re‑design, develop, test and implement products. They also provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, and often performing sales presentations and product demonstrations. Application Specialists reach across many departments, working with engineering, sales, customer service and manufacturing teams. The individual will be responsible for developing systems to process claims timely, claim validation, warranty trend analysis, and warranty improvement prioritization. The position will be accountable for reporting to customers, manufacturing plants, and senior management, including Motive and Network Power claims.

Responsibilities

• Become the subject matter expert for all assigned products sold into the market, including hardware and software.
• Train sales and service teams on the latest hardware and software product offerings.
• Train end users on hardware and software product offerings.
• Assist sales team in power studies and product/application solutions.
• Assist sales team in presentations and demonstrations of products to agents, dealers and end users.
• Communicate feedback from the field to Engineering, Manufacturing, and other departments.
• Perform application troubleshooting to ensure products are properly used.
• Analyze current customer and branch network return policies and procedures and propose improvements.
• Manage the collection and prioritization of batteries to be analyzed.

Qualifications

• Minimum of a 4‑year technical degree in engineering or quality.
• Proficiency with MS Office Suite, including Word, Excel, and Outlook.
• Ability to understand technical drawings, datasheets, and written work instructions.
• Read electronic schematics for products to understand circuit operation and identify product failures.
• Identify, analyze, and repair electronic product failures.
• 3 years related experience in quality assurance, process engineering, or product engineering.
• Organized and methodical to handle large amounts of information efficiently and effectively.
• Strong verbal/written communication skills.
• Proficiency in English.
• Maintain a professional manner while under stressful conditions, such as unsatisfied customers or urgent deadlines.
• Ability to facilitate teamwork across departments.
• Strong computer skills.
• Troubleshooting and analytical ability.
• Must be quality and customer oriented.
• Able to work independently as well as in a team‑oriented environment on multiple projects.
• Knowledgeable in spreadsheets, statistical software, and statistical data analysis.
• Impeccable communication, presentation, and organizational skills.
• Detail oriented.
• Ability to lift and move up to 50 lbs.

Additional Requirements

• Travel expectations: ≤ 50%.

Equal Opportunity

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.