Customer Experience Digital Product Owner -B2B Applications (Core Returns & Services)

We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.

Responsibilities

• Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives.
• Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
• Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakeholders.
• Work with business process owners to understand desired/potential business outcomes and then collaborate with cross‑functional teams to define and prioritize a backlog of product features / functional requirements to meet those outcomes.
• Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
• Validate backlog readiness and feasibility; ensure alignment with business value.
• Define and document epics and user stories, acceptance criteria as per IT standards to help start the build process.
• Lead sprint demos and reviews to gather feedback and drive continuous improvement.
• Oversee execution of product features through build, test, and rollout phases.
• Ensure robust testing (unit, integration, UAT, regression, performance, security) and manage defect triage and resolution.
• Validate technical and business readiness for production deployment, including training and communication plans.
• Act as the primary liaison between business, IT, and delivery teams, ensuring transparency and alignment throughout the product lifecycle.
• Gather and analyze customer and stakeholder feedback to inform backlog refinement and future enhancements.
• Represent the product in governance forums and steering committees.
• Plan and prioritize next‑cycle improvements based on feedback and business outcomes.
• Conduct market research to identify and prepare for future customer needs and market opportunities.
• Act as a digital product evangelist to build awareness within the organization.
• Work with offshore product owners to help the delivery teams.

Qualifications

• Strong understanding of CX processes, digital product management, and agile methodologies.
• Proven experience in backlog development, business analysis, and cross‑functional leadership.
• Ability to translate business strategy into actionable product features.
• Excellent communication and stakeholder management skills.
• Analytical mindset with experience in KPI tracking and financial acumen.
• Familiarity with software development processes and quality assurance.
• Experience with product management and a proven track record of delivering successful digital products.
• Strong problem‑solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross‑functional teams.
• Demonstrated experience conducting and leveraging market research, driving product strategy, and designing an excellent user experience.
• High level of emotional intelligence, demonstrated through successful working relationships with stakeholders at various levels in an organization and with various personality types.
• Ability to lead and influence data‑driven decision making at the leader level.
• Strong understanding of the digital landscape and familiarity with digital technologies, platforms, and technology trends.
• Proven expertise in the software development process, agile methodologies, and project/program management.
• Customer‑centric mindset to ensure the digital product meets user needs and contributes to business goals.
• MS/BS degree in Computer Science, Engineering or equivalent preferred.
• Agile/Scrum/Project Management certifications are a bonus.

Equal Employment Opportunity

Equal Employment Opportunity: Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.