HR Agent with English and Spanish

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!

Your Role:

HR Argent As an HR Agent, you will be part of the HR Shared Services team to deliver consistent and high-level customer service to employees and managers across multiple countries. In this role, you’ll be responsible for acting as the first line of support (Tier 1) for HR-related inquiries and managing high-volume transactions throughout the employee lifecycle.

Your Responsibilities:

• Act as the primary point of contact for employees and managers regarding administrative queries, utilizing internal ticketing and HR systems.
• Manage high-volume transactions throughout the employee lifecycle while maintaining professional and efficient customer service standards.
• Deliver services within defined SLAs/KPIs, driving operational efficiency and identifying opportunities for continuous improvement.
• Educate the business on accessing HR knowledge and content to enhance the overall employee experience.
• Collaborate with various HR teams to escalate and resolve complex issues while handling sensitive and confidential information.

What You Need to Succeed (minimum qualifications):

• Bachelor’s Degree.
• Experience in HR or Shared Service Operations within an international environment.
• Fluency in Spanish and Portuguese.
• Familiarity with HR tools such as ticketing systems and internal HR Systems (e.g., Workday, ServiceNow).

What will give you a competitive edge (preferred qualifications):

• Advanced proficiency in Microsoft Office.
• Experience working in a remotely managed team with the ability to handle the role independently.
• Flexibility to work different shifts to accommodate time zones (e.g., afternoon shifts in Warsaw).
• Proven planning, organizational, and problem-solving skills with a people‑centric mindset.

Additional Information:

Travel: 0%-5%Location: Guadalajara, MX

Elanco Benefits and Perks:

• Sueldo a partir de $21,560 MXN nominal mensual
• Vales de despensa
• Fondo de ahorro
• Vales de restaurante
• 33 días de aguinaldo
• SGMM Seguro de vida
• PTU Prima de vacaciones del 80%
• Bono anual
• Días libres adicionales (8 días)
• Plan de pensiones
• Descuentos por convenio (laboratorio médico, seguro de coche, productos Elanco)
• Viernes cortos

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose™ CSR framework – all to advance the health of animals, people and the planet. Learn more at