Network Support Engineer I (Full-Time) - Mexico

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future.

Meet The Team

As leaders in cloud-managed IT, we simplify the digital workplace, connecting diverse talents with their mission. Our vibrant, inclusive community thrives on innovation and shared purpose, empowering everyone to thrive. Driven by our core values—'Think really big,' 'play to win,' and 'drive durable growth'—we inspire every individual to challenge limits and collectively build an inclusive future.

Join our Support team in Mexico City as a Network Support Engineer and become a vital player. You'll troubleshoot cases across our entire product line—from wireless access points and security appliances to switches and Systems Manager—gaining hands‑on experience just like our full‑time engineers. This full‑time role offers rapid learning, building your networking expertise, problem‑solving skills, and customer support mastery. We're seeking hard‑working, passionate, and proactive individuals eager to chip in and grow with us.

Your Impact

As a Network Support Engineer, you'll make a tangible difference from day one. You'll master networking fundamentals by working directly with Meraki devices in hands‑on labs and courses, contributing to product excellence via lab testing and our Knowledge Base. You'll empower users by resolving technical issues for partners and customers, collaborating with our team on sophisticated challenges involving Meraki products, and sharpening your diagnostic skills with tools like Wireshark. This role offers an outstanding opportunity to grow your technical expertise and problem‑solving abilities while contributing to a team that values innovation and customer success.

Minimum Qualifications

• Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):
• A Bachelor's degree with 0 years of work experience; or
• An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience; or
• High school diploma (or equivalent) with 2 years of work experience.

Qualifying education and work experience should be in Computer Science, Information Technology, Networking, Systems Administration or a related field. Proficient in English (written and verbal) with strong analytical and technical problem‑solving skills. Demonstrated passion for technology and continuous learning through online courses, certifications, or personal projects and eager to develop a career in networking. Residing in Mexico City or its Metropolitan Area with legal authorization to work in Mexico (no visa sponsorship required) and able to commute to the office.

Preferred qualifications

• Possessing networking certifications (e.g., CCNA, CCNP, CWNA) is a strong advantage.
• Hands‑on experience supporting or testing network technologies such as LANs, VLANs, WLANs, VPNs, NAT devices, or DHCP servers.
• Familiarity with key networking protocols, including TCP, STP, ARP, Ethernet, or OSPF.
• Experience in a helpdesk, technical call center, desktop support, or other networking‑related roles is beneficial, though not mandatory.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.