[2026] MEX - IT Cloud Service Delivery Manager - BT ZONE

As a Cloud Service Delivery Lead, you will oversee the delivery of cloud services to our internal clients in Americas zone. Your role is to ensure that the cloud solutions provided are meeting the service level agreements and are delivered on time and within budget.

This role requires strong communication and leadership skills, as well as technical knowledge of cloud computing platforms and services in AWS and Azure. It is important to possess a solid understanding of cloud security, network architecture, and virtualization technologies.

Your key responsibilities include working with the delivery teams and Managed Service Providers, monitoring service performance, and coordinating with internal clients to identify any issues and resolve them promptly. You will also work closely with other departments to ensure that cloud services are integrated effectively into the overall IT infrastructure.

Key Responsibilities

• Oversee end-to-end cloud service delivery in AWS and Azure, ensuring SLAs are met, on time, and within budget
• Lead and develop a team of 3 direct reports, driving accountability and continuous improvement
• Communicate with clients regarding service updates, issues, and resolutions.
• Provide and coordinate technical support and guidance to clients and team members.
• Monitor and analyze service metrics to identify areas for improvement.
• Analyze cloud usage patterns and find cost-saving opportunities.
• Collaborate with cross-functional teams to resolve service-related issues.
• Develop and implement processes and procedures to improve service delivery.
• Manage and prioritize multiple service requests and projects simultaneously.
• Maintain knowledge of industry trends and emerging technologies in cloud services.
• Ensure Managed Service Providers maintain focus on quality and continuous delivery.
• Lead the process and outcomes for resolving issues.
• Follow quality service standards and comply with procedures, rules, and security regulations.
• Track and address impediments, manage risks and dependencies.

What we are looking for

• Bachelor’s degree in computer science or related.
• 5-7+ years’ experience working with cloud-based technology, managing IT projects or teams, and implementing service delivery best practices.
• Strong infrastructure knowledge across network, storage, Active Directory (AD), Windows OS, and Linux environments.
• Must have excellent communication skills, organization skills, and problem-solving skills.
• Strict attention to detail and collaboration capabilities.
• Demonstrated time management and prioritization skills with an eye for continuous improvement.
• Confidently makes decisions.
• Has an eye for closure and renewal needs and methodologies.
• Resource planning and strong teamwork skills.
• Ability to manage conflicts.
• Operational ability in a diverse, large-scale environment.
• More than 7 years of experience in the IT industry.

Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.