Inside Sales Supervisor (San Pedro Tlaquepaque)

Job Summary

Leads and executes strategies relating to growing sales, profitability and increasing market share while delivering productivity and effectiveness through utilization of business processes, customer segmentation strategies, tool utilization, customer account management and ongoing coaching.

Principal Responsibilities

• Establishes and sustains a positive and effective business relationship with customers and suppliers in order to promote and execute business needs and activities.
• Manages and monitors incoming sales opportunities and ensures a follow up process is in place to close each opportunity.
• Prepares weekly sales forecasts based upon backlog and new shippable bookings.
• Identifies and provides support to activities and process improvements that will optimize productivity.
• Implements training programs intended to educate and train new and existing personnel on products and services, business processes, tools, the selling process, and any other corporate mandated training.
• Implements, audits, and reviews policies and procedures utilized by the organization including compiling data, developing reports and performing analysis to help balance the workload activity of each employee.
• Provides direction, manages or supervises a staff to direct a variety of work including: assessing/assigning work, training and making hiring recommendations and compensation decisions.
• Acts as a change agent by ensuring employees have a good understanding of changes, ensuring readiness, and providing solutions and conflict resolution including payment of outstanding accounts payable accounts.
• Compiles and analyzes operational statistics in order to assess organizational effectiveness and identifies process improvement opportunities.
• Recruits, develops, trains, coaches, engages, and retains a high performing team that effectively supports customer programs, service, and products.
• Conducts regular meetings with teams to ensure all employees are aligned with business strategies and aware of business changes.
• Other duties as assigned.

Job Level Specifications

• Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
• Directs routine and repetitive operations of team.
• Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
• Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
• Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.

Work Experience

Typically 4+ years relevant work experience.

Education and Certification(s)

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics

Ability to travel approximately 25% of the time to customer sites or attend training including some overnight travel.

What We Offer

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and versátil working arrangements to programs supporting employee well‑being and opportunities to give back to your community.

• Generous Paid Time Off
• Savings Fund
• Paid Holidays
• Medical, Dental, Vision and Life Insurance
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development, and Mentorship Programs
• Year‑End Bonus
• Food Coupons