Process Engineer, Ssd, Amazon Customer Excellence System (Aces) (Santa Catarina)

The Role

Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team. The PE team drives process stabilization, standardization, and continuous improvement across the Amazon Fulfillment Network, ensuring technology advances translate into tangible productivity, efficiency, and cost reduction gains across the region.

Key Job Responsibilities

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path.
• Develop and implement detailed standard operating procedures to support daily operations within the optimized operating window for each fulfillment process.
• Partner with operational leaders within the FCs to execute implementation of process improvements, driving stabilization and standardization across the network.
• Deliver coaching and process path information across a network of operational leaders in the FCs to support reduction of variation in process standards and knowledge gaps.
• Execute, measure, and support communication of project impacts in partnership with the site leaders responsible for day‑to‑day operations.
• Work with cross‑functional teams such as Engineering, Learning and Talent Development, and CI to deliver capability development projects.
• Partner with ACES peers for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance.

A Day in the Life

• Evaluate performance metrics to proactively identify process improvement opportunities.
• Audit, teach, and drive execution to the benchmark standards.
• Partner with operational leaders to execute standard work and process improvements.
• Collaborate with cross‑functional teams to deploy network‑wide initiatives.
• Develop and implement KPI reporting for programs and projects.
• Travel up to 50% of the time to various sites across the country.