Collections Analyst

We are looking for a Cash Collections Analyst —an organized and motivated team member responsible for driving cash collections, partnering closely with Billing, Sales Operations, and Coverage teams to recover past due invoices, and supporting broader Accounts Receivable (AR) functions.

• Contacting customers with outstanding invoices to secure timely payment
• Monitoring accounts receivable aging reports to prioritize collection efforts
• Assist in resolving certain types of client disputes and discrepancies that are holding up payment
• Escalating delinquent accounts to management or legal when necessary
• Maintaining accurate records of collection activity and customer communications
• Updating account statuses in ERP/accounting systems
• Collecting WHT certificates from clients where applicable
• Work with Sales Coverage team, Sales Operations team and Billing team to resolve billing, tax or other issues

• Experience in Collections is an advantage;
• Excel knowledge is a must; Salesforce and SAP knowledge is a plus;
• Fluency in English. Good writing and communication skills;
• Ability to work with multiple team members in Finance in different locations as well as Sales Coverage team;
• Highly motivated with the ability to work independently and with initiative;
• Excellent interpersonal and communication skills, outgoing and confident. Strong organizational skills with the ability to multi-task;
• At least 0-3 years of experience working in a finance department; previous experience in an accounts receivable or accounts payable department is a plus;
• Accounting, Finance or Business related degree preferred.