Continuous Improvement Management Expert (Xico) (Valle de Chalco Solidaridad)

Key Responsibilities

• Lead continuous improvement initiatives to streamline integral transportation and freight forwarding operations, ensuring efficient and effective service delivery.
• Analyse customer internal and external supply chain processes to identify opportunities for process standardisation and operational enhancements aligned with CEVA's strategic objectives.
• Manage and support customer relationship management efforts by collaborating closely with clients to understand their evolving business needs and offer tailored solutions that drive mutual growth.
• Utilise supply chain software and Transportation Management Systems (TMS) to design solution frameworks, conduct system mappings, and develop comprehensive reports that inform decision‑making.
• Coordinate cross‑functional teams and stakeholders with strong leadership abilities, promoting clear communication and two‑way engagement to foster a culture of collaboration and shared success.
• Apply project management principles and tools to oversee improvement projects from conception through execution, ensuring milestones are met within scope, time, and budget.
• Develop and deliver presentations, data visualisations, and reports using Microsoft Office Suite (Excel, Word, Visio, PowerPoint) to communicate findings and progress effectively across varied organisational levels.
• Apply critical situational analysis and decision‑making skills to address challenges promptly and pragmatically, influencing outcomes that align with enterprise‑wide goals.

Qualifications and Experience

• Equivalent of a Bachelor's degree in Business Management, Logistics, Supply Chain Management, or a related field.
• Project management certification or demonstrable knowledge in project management methodologies.
• Extensive experience (over 5 years) in global transportation and freight forwarding, with a proven track record in customer relationship management and business development.
• In‑depth familiarity with freight forwarding operations including customs procedures and documentation standards, ensuring compliance and operational accuracy.
• Strong proficiency in supply chain software tools, particularly Transportation Management Systems, with practical skills in data analysis, reporting, and solution design.

Skills and Competencies

• Exceptional aptitude for rapidly comprehending complex supply chain environments, with the capability to adapt and expand operational capacities to meet client and company needs.
• Broad understanding of enterprise‑level business strategies, operational processes, process standardisation approaches, enabling technologies, and governance structures.
• Advanced skills in Microsoft Office Suite, particularly Excel, Word, Visio, and PowerPoint, essential for thorough analysis and impactful communication.
• Strong leadership presence with excellent interpersonal skills that motivate, coordinate, and engage team members and stakeholders effectively.
• High‑level communication skills, both verbal and written, including the ability to visually communicate data and concepts to diverse audiences across all organisational tiers.
• Capability to pragmatically influence decision‑making processes and foster alignment towards common objectives benefiting the entire enterprise.