Learning & Development Facilitator

Learning & Development Facilitator – US Market

Based in the Mexico Global Business Services Office, this role serves as a strategic partner and advisor to learners, business partners, and Owner/Operators.

Purpose: Oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US, ensuring restaurant employees and leaders are equipped with the right skills and knowledge to succeed.

Responsibilities:

• Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US.
• Conduct virtual training that motivates, builds proficiencies, and improves individual performance and contribution to restaurant results.
• Use facilitation techniques to encourage active participation and collaboration during virtual training sessions.
• Adapt sessions in real‑time based on participant needs and progress.
• Stay updated on best practices, tools and methods in virtual facilitation.
• Help create measurable and relevant learning objectives that align with needs of L&D programming within the US.

Strategic Partner & Advisor

• Work in partnership with People Solutions L&D Partners and market stakeholders to ensure virtual programs meet training needs and brand standards.
• Review class assessments, surveys, and overall program performance.
• Work with leaders to conduct assessments to identify virtual delivery competencies and gaps, utilizing feedback and performance metrics to refine programs.

Qualifications

• The ideal candidate should live in the Mexico City area.
• High School Diploma or equivalent.
• 2 to 4+ years of adult education/facilitation experience.
• 2+ years of experience working in a customer service and/or hospitality environment.
• Strong communication and active listening skills.
• Proficient in group management techniques and conflict resolution.
• Ability to use digital tools for virtual facilitation.
• Fluent in Spanish and English (written and verbal) ILR Level 4.
• Valid and active Passport and US Visa are nice to have.

Preferred Qualifications

• BA/BS degree preferred.
• Operational expertise in QSR, restaurant industry and/or hospitality preferred.
• Consulting experience a plus.
• Experience working in an ambiguous, ever‑changing environment.
• Strong work ethic, business sense, and a self‑starter.
• Strong interpersonal, written, and verbal communication skills.
• Positive attitude and willingness to learn.
• Role will be hybrid: 3 days onsite & 2 days work from home.

We do not tolerate inequality, injustice, or discrimination of any kind. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices.