Data Operations Associate (Tejupilco de Hidalgo)

Job Summary

The Data Operations Associate is responsible for reviewing, validating, and manually entering customer orders into internal systems with a high level of accuracy. This role ensures that all order information is complete, accurate, and compliant with company requirements before processing.

Key Responsibilities

• Review incoming customer orders for completeness and accuracy.
• Verify product information, quantities, pricing, customer details, and shipping requirements.
• Identify discrepancies, missing information, or potential errors before order entry.
• Coordinate with internal teams or customers to resolve order‑related issues.
• Accurately enter customer orders into ERP, OMS, or other business systems.
• Process order modifications, cancellations, and updates as required.
• Perform quality checks on entered orders and maintain accurate records.
• Monitor order queues and meet defined SLAs.
• Escalate system issues or process bottlenecks when necessary.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in Data Operations, Order Management, Data Entry, or Customer Operations.
• Proficiency in Excel and ERP/OMS systems preferred.
• Must be able to communicate in English.

Key Skills

• Attention to detail
• Data validation
• Order processing
• Excel proficiency
• Communication skills
• Time management

KPIs

• Order Entry Accuracy
• Orders Processed per Day
• SLA Adherence
• Order Validation Error Rate