Ad Operations Specialist (Xico) (Valle de Chalco Solidaridad)

Zendesk is seeking an Ad Operations Specialist to join our Digital Marketing team to oversee ad trafficking operations.

What You'll Be Doing

• Coordinate with channel managers to assist in launching new ad campaigns.
• Ensure accurate naming convention usage and tracking of ads across all channels and vendors.
• Deliver trafficking quality assurance process and ensure its implementation across all campaigns.
• Own and support new and existing vendors' onboarding and operations, ensuring alignment between media buyers, procurement, security, legal, and finance teams.
• Upload offline spend and audiences, track PO capacity, and perform other tasks to ensure flawless budget and campaign delivery.
• Conduct thorough quality assurance (QA) checks on all ads, lead generation forms, landing pages, and other setups to ensure they are error‑free and meet required standards.
• Monitor, verify, and report on tracking of campaigns, ensuring that tracking and attribution work properly and troubleshooting reporting issues as needed.
• Work closely with media buyers, marketing analytics, and marketing ops to ensure accurate attribution of all paid media ads.

Basic Qualifications

• High attention to details and ability to learn in a fast paced environment.
• Intermediate to advanced level in Excel (Pivot tables, VLOOKUP, SUMIF).
• Self‑starter with a high degree of motivation to succeed in a fast‑paced work environment.
• Strong quantitative skills and the ability to analyze data and make data‑driven decisions.
• Strict adherence to deadlines and the ability to determine priorities.
• Quick learner of new technologies, tools, and processes.
• Experience in digital advertising with a focus on trafficking and digital tracking is a bonus.
• BA/BS required.
• High attention to detail and ability to anticipate problems before they escalation.

Location

This position is open only for candidates who are physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de México). The role requires a hybrid schedule, with attendance at the local office for part of the week; the specific in‑office schedule will be determined by the hiring manager.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.