Technical Account Manager (Portuguese & English) (Saltillo)

We are looking for a Technical Account Manager with English and Portuguese language skills to join our Customer Excellence team.

Requirements

• Bachelor's degree in Computer Science or equivalent.
• Proficiency in Excel, SQL, and / or JavaScript or any other scripting language is a plus.
• 1-5 years of experience helping customers achieve their desired outcomes; ideally in customer support, ad ops, technical services, or business operations/program management capacity.
• Excellent written, verbal, and listening skills (English/Spanish/Portuguese)
• History of collaborating effectively within cross-functional teams is a plus.
• Language proficiency required English, Spanish, and Portuguese.

Responsibilities

• Tag-related issues, implementation concerns, data feeds, and reporting.
• Debug reported delivery discrepancies.
• Resolve PMI campaign issues.
• Extracting information.
• Pulling and reviewing performance data.
• Investigate possible issues.

Benefits

• Monetary compensation
• IMSS
• Insurance of major medical expenses
• Minor Medical Insurance (Ammsa)
• Life insurance
• Funeral Expenses Insurance (PreviMed)
• Holidays and Vacations
• English Classes
• Certifications
• Educational agreements
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Equal employment

Enroute is vowed to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, pregnancy, genetic information, including family medical history, physical or mental disability, military or veteran status, citizenship and / or migration status, child and spousal support withholdings, expunged criminal records, any other protected class, in accordance with applicable federal, state, and local laws.