Especialista en Atención Telefónica y Solución

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.

Scope client line of business assigned.

Responsibilities

Assist on maintaining Global Security Policies by informing any inappropriate activity

Manage customer’s interactions in accordance to client’s guidelines

Follow coaching provided by support personnel

Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.

Reach key performance indicators established by the client

Read, understand and validate client weekly updates

Read and acknowledge all the CCMS communications

Qualifications

Technical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client’s SOW Languages required by client Competencies and Specific Skills Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking Productivity

Job Info

• Job Identification 33918
• Job Category Agents
• Posting Date 03/06/2026, 11:34 PM