Accounts Receivable & Collections Specialist

Intugo, in partnership with a foreign company specializing in financial risk management and account recovery, is looking for a Bilingual Collections Specialist to join our team in Hermosillo. In this role, you will manage delinquent accounts, review account and payment history, contact customers to recover outstanding balances, negotiate payment arrangements, and maintain accurate documentation while working toward recovery goals. Requirements:

• 1–2 years of experience in Collections or Accounts Receivable
• Fully bilingual English/Spanish, written and verbal
• Strong negotiation and communication skills
• Ability to handle difficult or escalated customer situations professionally
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables
• Strong attention to detail and documentation skills

• $20,000 MXN gross monthly salary
• Performance bonus: 25% of annual salary, paid quarterly according to the performance scheme
• $1,000 MXN monthly food stamps
• 5 PTO days per anniversary year
• Growth opportunities
• Full-time, on-site position