AP/AR Operations- Shared Services

Job Summary

The AP/AR Operations role serves as the connection between the site and the Shared Services team in India. The position is responsible for driving resolution of Accounts Payable and Accounts Receivable issues, focusing on invoice discrepancies, three‑way match challenges, intercompany activity, paying suppliers on time, and supporting sites through the transition to Shared Services.

This is a hands‑on, mid‑level role requiring prior experience in full‑cycle AP and familiarity with Shared Services environments. Success depends on proactively managing issues, collaborating across time zones, and driving problems to sustainable resolution.

Job Responsibilities

Accounts Payable

• Serve as the AP point of contact between site teams and Shared Services
• Drive resolution of three‑way match issues (PO, Goods Receipt, Invoice)
• Manage and resolve blocked, pending, and queried invoices
• Support full AP lifecycle processing, from invoice receipt through payment
• Assist with month‑end close activities, including prioritization of critical and intercompany invoices
• Identify recurring AP issues and partner with stakeholders to implement long‑term solutions
• Support AP stabilization as additional sites transition to Shared Services

Accounts Receivable

• Support AR issue resolution, including payment application, dispute management, and reconciliations
• Coordinate with sites and Shared Services to resolve customer and intercompany discrepancies
• Assist in improving accuracy, timeliness, and consistency of AR processing
• Act as the central escalation point for AP/AR issues across four sites
• Support sites during Shared Services transition phases, including knowledge transfer and issue management
• Coordinate effectively across multiple time zones, including India‑based Shared Services
• Facilitate clear ownership, communication, and follow‑up between sites and Shared Services
• Help reduce rework and repeated escalations through process clarity and accountability

Process Improvement & Controls

• Identify process gaps contributing to delays, errors, or recurring issues
• Support continuous improvement initiatives tied to Shared Services effectiveness
• Help maintain compliance with internal controls and finance policies
• Improve visibility to support accurate cash forecasting and reporting

Job Qualifications

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or equivalent relevant experience
• 1‑5 years of experience in Accounts Payable, with hands‑on full‑cycle AP exposure
• Strong understanding of three‑way matching and procure‑to‑pay processes
• Prior experience working with Shared Services or offshore teams is a plus
• Experience with intercompany transactions and issue resolution
• ERP system experience (Baan/LN/Infor, Oracle, ISP/Tradeshift Pay or similar)
• Strong problem‑solving and root‑cause analysis skills
• Ability to drive issues to resolution across multiple stakeholders
• Effective communicator across functions, regions, and time zones
• Organized and detail‑oriented with the ability to manage competing priorities
• Proactive, adaptable, and comfortable supporting change
• Advanced Excel skills preferred

Language Requirements

• English and Spanish fluency required

What Success Looks Like

• Reduced AP and AR backlogs
• Faster, sustainable resolution of invoice and payment issues
• Smooth transition and stabilization of additional sites into Shared Services
• Improved collaboration between sites and Shared Services
• Increased accuracy and visibility for cash reporting and forecasting