Helpdesk Associate

Position Overview

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting customers 24x7x365.

Shift work is required including nights, weekends, and/or holidays.

Key Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech.
• Track and document the appropriate comments, close or elevate incident tickets and related issues in a timely manner.
• Drive resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8–10 hour period with scheduled breaks.
• Ensure a quiet, private workspace with high‑speed wired internet.
• Travel up to 10% of time, if required.
• Lift up to 25 lbs. if needed for equipment setup.
• Have a working cell phone for manager communication and Two‑Factor Authentication.

Basic Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (e.g., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Preferred Skills

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller’s needs / requests.
• Exceptional ability to work optimally in a fast‑paced environment.

Employment Type

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered.

Benefits

This position offers a full comprehensive benefits package that starts from your first day of employment.