Bilingual Technical Support Representative -Spanish-English

Job Description - Bilingual Technical Support Representative –Spanish-English (04F7C)

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Technical Support Representative – English-Spanish working in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year minimum of tech support and troubleshooting experience
• Minimum 6 months of call center experience
• Fluent in English and Spanish
• Comfortable working to resolve the customer’s issues before escalating to the next level
• High school diploma or equivalent
• Computer savvy

What You Can Expect

• Up to $20,560MXN based on skills and the candidate’s qualifications for the program, including additional bonuses based on your performance
• Unique benefits that include medical service on-site, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
• Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
• Pus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands everyday—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantages points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages points and allows every individual to bring value to the table in your own unique way.