Delivery Manager - Manager De Contrat H/F (Xico)
Link-Worldwide
Contamos con una posición para alguien con experiencia en Service Delivery, IT operations and/or Project Management, 6 meses con extensión, híbrido para Canadá / serán viajes muy puntuales y no tan frecuentes, pero debe tener la disponibilidad para viajar y contar con VISA de USA.
Responsibilities
- Own B2B applications and related infrastructure.
- Communicate the applications vision, roadmap, and priorities.
- Act as the primary point of contact for the B2B applications.
- Including application incidents, requests, decisions and associated projects.
- Create, prioritize, and refine user stories.
- Define acceptance criteria.
- Own and manage the product backlog and services to ensure continuity and no business disruption.
- Ensure alignment between business goals, service delivery and projects.
- Collaborate with Solution Architects and development teams to ensure solutions align with enterprise architecture and IT policies and best practices.
- Monitor application performance and recommend improvements.
- Ensure compliance with organizational standards and governance.
Requirements
- Bachelor's degree in IT, Business, or related discipline.
- 7+ years of experience in Service Delivery, IT operations and/or Project Management.
- Proven track record of managing enterprise-level digital products.
- Experience working with cross-functional teams including support, infrastructure, development, architecture.
- Demonstrated ability to make sound decisions and effectively prioritize in fast-paced environments.
- Strong strategic thinking capabilities with a focus on delivering exceptional client service.
- Proven experience engaging and influencing senior-level stakeholders.
- Ability to seamlessly balance technical considerations with business objectives.
- Results-oriented mindset with a track record of delivering measurable outcomes.
- Experience working with international organizations or large, complex institutions.
- Advanced English.
- Nice-to-Have: Experience in digital transformation or modernization projects.
- Knowledge of enterprise platforms, system integrations, and Oracle DBs and products.
- Certification(s) such as: ITIL or PMP are desired.
Vacante publicada el 2 días atrás
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