IT Solution Designer - Digital Consumer & Commerce Platforms

About the role

You will be responsible for designing, developing, and maintaining technical architecture solutions and applications that meet business needs. You will work closely with internal teams, stakeholders, and technology partners to ensure solutions comply with Ferrero's architecture, quality, and performance standards. You will also lead testing, implementation, and application support activities throughout the entire application lifecycle, ensuring proper operation and business continuity.

Main Responsibilities

• You will design and develop technical architecture solutions and applications, ensuring alignment with business requirements and Ferrero's technology standards.
• You will analyze functional and non-functional requirements, identifying architecture alternatives, improvement opportunities, and efficient and sustainable technical solutions.
• You will coordinate and oversee the implementation of new technologies, upgrades, updates, and enhancements with internal teams and technology partners, ensuring compliance with established timelines, activities, and procedures.
• You will manage the application lifecycle, from development, configuration, data migration, and implementation through maintenance, updates, and eventual decommissioning, ensuring solution integrity and continuity.
• You will lead testing activities, defining test plans, schedules, and test cases, and tracking defects, incidents, and results to ensure application quality.
• You will analyze and resolve issues identified during testing, new releases, and post-production, ensuring application stability and proper functionality.
• You will manage Level 3 incidents and problems, following up on their resolution in accordance with established SLAs and addressing application, interface, availability, and performance-related issues.
• You will review and ensure the quality and accuracy of reports, technical documentation, configurations, and asset information related to the solutions under your responsibility.
• You will collaborate with Service Management, Service Leads, Project Management, and Technology Engineering teams, as well as stakeholders and vendors, to ensure the continuity, performance, and evolution of technology solutions.
• You will provide technical expertise and support to internal teams and external resources, facilitating the proper implementation, operation, and continuous improvement of solutions.

About You

Bachelor's degree or Engineering degree in Computer Systems, Computer Science, Information Technology, Software Engineering, or a related field.

Experience in technical architecture and application management, including solution design, testing, implementation, upgrades, Level 3 support, and technology project management, working closely with commercial teams and shopper-oriented digital platforms.

Knowledge of Service Management and SLAs.

Experience working with multidisciplinary teams, stakeholders, and technology vendors/partners.

Strong analytical and strategic thinking skills, effective communication, and strong organizational and collaboration skills.

Advanced/conversational English, considering interaction with international teams.

About Ferrero

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946.

Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world.

Find out more about Ferrero at ferrero.com.

DE&I at Ferrero

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.

We believe all our people are equally talented in their own way.

In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero.

The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.

Equal opportunity employer and compliance

Ferrero is an equal opportunity employer and complies with all applicable human rights laws.

Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process.

If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative.

Information relating to the need for accommodation and accommodation measures will be addressed confidentially.