Application Support Engineer II

About You

• Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

• Fluency in spoken and written English is required.

• A four-year college degree or equivalent is preferred.

• Minimum of 5 years of professional experience in an equivalent position

• Good communication and presentation skills, with the ability to explain issues clearly to both technical and non-technical stakeholders.

• Strong customer and interpersonal relationship skills. 

• Knowledge of commercial insurance is advantageous. 

• Show the ability and passion to work in a global and multicultural environment, and to be able to work in a hybrid style.

• Ability to work both independently, proactively and collaboratively within a team.

• A team player, willing to contribute actively to the overall team spirit

• Organizational skills and effective workload management, even under tight deadlines, are required.

• Proactive attitude, willingness to assist others, and contribution to team success are valued.

• Excellent customer service and interpersonal abilities are needed.

• Shows initiative in seeking new knowledge and responsibilities, questions existing processes, and suggests improvements. 

• Demonstrates strong business awareness and a basic grasp of how IT initiatives drive organizational objectives. Proactively learns about end-to-end business processes and the priorities of internal teams, leveraging this insight to represent user interests and facilitate effective problem resolution.

• Technical aptitude and mindset: 

• Understands fundamentals of software development (i.e. programming, database, network, etc) though no programming will be required in the role.

• Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues.

• Ability to identify root causes of issues in a cloud-based environment is a plus.

• Has experience with Monitoring & Observability

• Has experience with Technical Troubleshooting

• Technical Operations backgrounds

• Understanding FastAPI, REST APIs, Open API 

• Willingness to learn technical skills is a plus.

• Interest or background in Artificial Intelligence (AI) and its practical application to support functions is desirable.

**Please send the resumes in English