Customer Support Specialist Ii 42Nd Shift - Shared Services - Monterrey (Xico)

Schedule: Fulltime - 4x4 2nd shift
Job Type: Onsite
Salary Type: Salary

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.

People in this role

Work an alternate schedule: afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). When days to work fall on Mon‑Fri, the hours will be 14:00‑00:00. When the days fall on Sat‑Sun, the hours will be 10:00‑00:00.

What the candidate will do?

• Quickly review available information, determine what additional information may be needed, and decide how to resolve issues.
• Make calls to facilities and carriers to resolve escalations quickly.
• Exercise empathy and understanding: understand carrier and customer perspectives, treating them with dignity and respect while resolving their issues; maintain cooperative and professional relationships with stakeholders.
• Provide carriers/customers with prompt updates on their escalations and maintain facility and/or customer communication to solve issues quickly.
• Prioritize issues based on level of urgency.
• Adapt with and to a team that continuously changes.
• Offer solutions to improve carrier, facility, and customer experience with our systems and processes.

Basic Qualifications

• Advanced English, verbal and written.
• 2 years of experience with customer interaction – or – bachelor's degree and one year of experience with customer interaction.

About Uber Freight

Uber Freight is a market‑leading enterprise technology company powering intelligent logistics. With a suite of end‑to‑end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. The company manages over $20billion of freight and one of the largest networks of carriers, serving many Fortune500 companies.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.