Workplace Experience Associate (Xico)

Workplace Experience Associate

At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.

What this job involves

Serves as the primary point of contact for employees and visitors in our modern, versatile office environment. This role combines elements of reception, facilities management, and workplace experience to create a welcoming, productive, and efficient workspace.

Benefits to eligible employees

• Direct Hiring by the company.
• Base Salary.
• Legal benefits: IMSS, vacations, vacation bonus, bonus.
• Life Insurance + death support.
• Psychological, Medical, Nutritional, Legal, Financial and Veterinary Consulting (remotely).
• HANU: Digital wellness platform, where you can find +1250 training videos of disciplines.
• All content based on three pillars: body, mind, and nutrition.
• Constant training: +15,000 courses.
• Major Medical Expenses Insurance.
• Food Vouchers.
• Saving Fund.

Location

Paseo de La Reforma, Cuauhtemoc, CDMX

Work schedule

Monday to Friday from 9 am to 6 pm

Work model

On Site

Day-to-day responsibilities

• Greet and direct employees, clients, and visitors.
• Oversee meeting room bookings and setup.
• Coordinate with facilities management on maintenance and repairs.
• Manage office supplies and equipment.
• Assist with organizing workplace events and activities.
• Provide basic IT support and elevate complex issues.
• Ensure compliance with health and safety regulations.
• Collect and act on employee feedback regarding workplace experience.
• Maintain a clean and organized office environment.

Desired experience and technical skills

• Bachelor's degree or equivalent experience.
• 2+ years in customer service, hospitality, or office management.
• Fluent English.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite and workplace management software.
• Strong problem‑solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.
• Knowledge of modern workplace trends and technologies.
• Experience with flexible workspace or coworking environments.
• Familiarity with smart building technologies.
• Event planning experience.
• Basic understanding of facilities management principles.