Sales Support Specialist (San Pedro Tlaquepaque)

Position

Sales Support Specialist

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

• Manage the overall account relationship and the day-to-day sales activities by providing service and support to assigned customer base
• Working with internal and external resources, facilitating work of others in quoting, fulfilling demand, and troubleshooting other customer requirements
• Owner of the overall Quote to Order Processes and order preparation for specified customers, coordinates resources and processing of quotations, works with management to set pricing
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems, provide proactive notification to customer of changes to delivery status
• Liaison between sales team
• Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion
• On-going Sales Support activities for the Order to Invoice process. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.

What We Are Looking For

• Typically requires a 4-year degree and 1-4 years of experience in customer service, sales, buying, planning, or procurement.
• Intermediate knowledge of Microsoft Excel
• Excellent verbal and written communications skills; must be fluent in English.
• Desirable knowledge on SalesForce CRM

Work Arrangement

Hybrid: 3 days in office / 2 days work from home

What's In It For You

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Wellbeing program
• E-learning
• Access to Arrow's Employee Discount Program
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate

$20,183.00 - $24,000.00 MXN Monthly

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Business Support

Equal Opportunity Employer

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)