Servicio técnico al cliente

Junior Technical Operations Administrator

Location:  Polanco, México City

Engagement Type:  Self-Employed / Independent Contractor

Work Location:  Office-Based

Schedule:  6 days per week

Monthly Professional Fee:  MXN $15,000

About the Role

We are a growing technology startup preparing for launch and are looking for a motivated and tech-savvy Junior Technical Operations Administrator to provide professional services to the Company on a self-employed basis.

This is an excellent opportunity for someone looking to begin or develop a career in technology operations, customer support, and business administration. You do not need coding experience, although an interest in technology and digital platforms is highly valued.

As a Junior Technical Operations Administrator, you will receive training and work alongside more experienced members of the team while developing the knowledge and experience required to support clients and operational processes effectively. This is a hands-on role in a fast-paced startup environment where enthusiasm, adaptability, problem-solving, and a willingness to learn are essential.

The successful candidate will provide professional services to the Company and will be expected to manage their responsibilities efficiently, maintain high standards of professionalism, and contribute positively to the Company's operational activities.

Key Responsibilities

• Assist with providing customer service and support to clients via email, phone, and internal systems

• Support client onboarding and user training with assistance from more experienced team members

• Assist with responding to administrative queries and operational issues

• Carry out backend processing and operational tasks accurately and efficiently

• Escalate complex technical or operational issues to appropriate team members when required

• Maintain accurate records and documentation

• Support day-to-day platform operations and administrative workflows

• Learn and develop knowledge of internal systems, operational procedures, and customer support processes

• Identify recurring issues and report opportunities for process improvements

• Deliver a professional, friendly, and positive client experience at all times

• Assist with the testing, monitoring, and operational support of the Company's technology platform

• Contribute to the continuous improvement of operational processes and user experience

Requirements

• Fluent in both Spanish and English (written and spoken) –  required!

• Degree or background in technology, IT, business systems, engineering, computer science, or a related field preferred;

o OR previous experience in administration, customer service, operational support, or a technology-related role

• Strong communication and customer service skills

• Comfortable learning new software platforms and digital tools

• Strong attention to detail and organisational skills

• Ability to prioritise tasks and work effectively as part of a team

• Positive attitude with a willingness to learn and develop

• Professional, reliable, and motivated

• Ability to adapt to a fast-paced technology environment

Preferred (Not Required)

• Experience in customer service or administrative support

• Familiarity with CRM systems, SaaS platforms, or support software

• Basic technical troubleshooting skills

• Experience working in a startup or fast-paced environment

What We Offer

• Opportunity to work with an ambitious early-stage technology startup with significant long-term growth potential

• Comprehensive training and ongoing professional development

• Opportunity to develop experience across technology operations, customer support, and platform management

• Potential progression into more senior technical operations and other operational roles

• Collaborative and professional office environment

• Opportunity to gain valuable experience within a growing technology company

• Potential opportunity to transition to a formal employed position with the Company in the future, subject to business requirements and mutual agreement

Compensation

• MXN $15,000 monthly professional fee

• Payment will be made in accordance with the terms agreed between the Company and the Independent Contractor

• The Contractor will be responsible for their own applicable tax and statutory obligations arising from their self-employed status

Independent Contractor Status

This position is offered on a self-employed / independent contractor basis. The successful candidate will provide professional services to the Company in accordance with the agreed scope of work and applicable service agreement.

The Contractor will be responsible for managing their own applicable tax obligations and any other responsibilities arising from their status as a self-employed service provider.

Any future transition to employment with the Company would be subject to a separate employment agreement, mutual agreement between the parties, and the Company's requirements at that time.

Our Culture

We are building more than a technology platform—we are building a company founded on professionalism, innovation, integrity, and exceptional customer service.

We value individuals who are eager to learn, take pride in their work, enjoy solving problems, and are committed to helping both colleagues and clients succeed. Every person working with the Company contributes to shaping our culture, our products, and our future success.

We are committed to providing an inclusive, respectful, and collaborative working environment where initiative, continuous improvement, and high standards are recognised and rewarded.