Lead SRE Engineer

Role: Lead SRE Engineer

Location: Guadalajara, Jalisco, Mexico

Experience: 6–10 years

Key Responsibilities

• Lead Site Reliability Engineering initiatives across enterprise production environments.
• Drive reliability, availability, scalability, and performance improvements.
• Lead P1/P2 incident response, RCA, and postmortems.
• Define and improve SLI, SLO, and Error Budget practices.
• Build and maintain observability, monitoring, dashboards, and alerts.
• Automate operational processes using Python/Bash and APIs.
• Manage Infrastructure as Code using Terraform.
• Support AWS cloud infrastructure, including Kubernetes/EKS, ECS/Fargate, Lambda, RDS/Aurora, SQS/SNS, and related services.
• Mentor SRE/DevOps engineers and collaborate with development, security, platform, and architecture teams.
• Contribute to AI-enabled reliability and AIOps initiatives.

Must-Have Experience

Observability / Monitoring – Mandatory

Hands-on experience with Datadog or an equivalent APM, logging, and monitoring platform , such as New Relic, Dynatrace, Grafana/Prometheus, Splunk, ELK/OpenSearch, CloudWatch, or AppDynamics.

Experience should include:

• APM
• Metrics and logs
• Distributed tracing
• Dashboards and monitoring
• Alerting
• Production troubleshooting

Alerting / Incident Management – Mandatory

Hands-on experience with PagerDuty or an equivalent alerting/paging platform , such as Opsgenie, ServiceNow, Splunk On-Call, xMatters, or Grafana Alerting.

Experience should include: