OTC Cash App and Collection supervisor

Job Description

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in Accounts Receivable, Cash Application, Collections, or Order-to-Cash operations.
• Previous experience leading teams in a shared services or multinational environment preferred.
• Strong understanding of AR processes, credit management, cash application, and collection strategies.
• Experience with ERP systems such as SAP, Oracle, JDE, or similar platforms.
• Advanced analytical, problem-solving, and stakeholder management skills.
• Strong communication and leadership abilities.
• Proficiency in Excel, reporting tools, and process automation solutions.

What will be your key responsibilities?

• Lead, coach, and develop a team of collections and cash application specialists, fostering a high-performance and customer-focused culture.
• Oversee daily collections activities to minimize overdue receivables and improve Days Sales Outstanding (DSO).
• Monitor customer accounts, analyze aging reports, and implement collection strategies to reduce delinquency and bad debt exposure.
• Ensure accurate and timely cash application, payment reconciliation, and resolution of unapplied cash.
• Establish performance metrics, monitor KPIs, and drive continuous improvement initiatives.
• Collaborate with Sales, Customer Service, Credit, Finance, and external customers to resolve disputes impacting payment collection.
• Support month-end, quarter-end, and year-end closing activities related to Accounts Receivable.
• Ensure compliance with company policies, internal controls, SOX requirements, and audit standards.
• Identify process improvement and automation opportunities to enhance efficiency and scalability.
• Prepare and present operational performance reports, collection forecasts, and risk assessments to management.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.