Ignition Support Engineer

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

Qualifications

• 7+ years of hands-on experience with Inductive Automation Ignition (v8.x)
• Proficiency in Python scripting within the Ignition environment
• Strong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT
• Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)
• Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)
• Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence
• Experience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)
• Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments
• Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)
• ADVANCED ENGLISH IS A MUST
• Hybrid role in Mexico City, Guadalajara, Monterrey or Queretaro

Roles and Responsibilities

• Act as the primary support contact for production issues across Ignition and IIoT systems
• Troubleshoot incidents across the full stack
• Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud
• Monitor and resolve issues impacting
• Data availability, latency, and integrity
• Gateway performance and connectivity
• Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence
• Perform Root Cause Analysis (RCA) and implement preventive measures
• Support multi-site and multi-gateway environments (local + cloud gateways
• Administer Ignition Gateway (Edge & Enterprise deployments)
• Installation, upgrades, patching, and configuration
• Manage Tag historian and store-and-forward systems, Alarms, reports, transaction groups, and MES modules
• Monitor Gateway CPU, memory, tag execution rates, OPC connections and tag health
• Perform Backup & disaster recovery drills
• System audits and performance optimization
• Support PLC/DCS integrations via OPC-UA, Modbus, DNP3, and other industrial protocols
• Maintain and troubleshoot database connections (MS SQL Server, MySQL, Oracle, PostgreSQL)
• Collaborate with network engineers to maintain firewall rules, VPN tunnels, and VLAN segmentation for OT/IT networks
• Assist in integrating Ignition with ERP/MES systems (SAP, Oracle, Plex) via REST/SOAP APIs
• Develop and maintain Python scripts within Ignition for automation, data processing, and alarm management
• Create and modify Perspective/Vision screens for operational dashboards and operator displays
• Build and maintain transaction groups, named queries, and stored procedures for historian data
• Partner with process engineers and plant operators to gather requirements and implement improvements
• Participate in change management processes and ensure proper testing before production deployments
• Contribute to on-call rotation for 24/7 production support coverage

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!