Sr. Manager, Supply Chain Operations (Mexico) (Cuautitlán Izcalli)

Position Summary

The Supply Chain & Account Service Manager will manage overall end-to-end UA Supply Chain Operations and supervise the Account Services Professionals responsible for servicing Mexico. This Manager must exhibit outstanding customer service and liaise cross-functionally within the Americas & Integral Supply Chain organizations concerning all supply chain operations matters and will be a prerequisite to be successful. Maintaining strong communication and team management skills as well as utilizing supply chain knowledge will be a prerequisite to success. Establish and preserve strong cross-functional relationships with key stakeholders across the matrix (Global/Regional/Local). Manage, Motivate, Lead and Support the Department; Supply Chain & Account Service Team to enhance and exceed service expectations; SLA's and KPI's by responding to internal and external inquiries and in driving GTM fulfillment strategies by performing the following duties and responsibilities. Key metrics: Customer Satisfaction, Service, Inventory at Hubs, Dwell Time, Supply Chain Cost as a % of Net Revenue, CPU, Claims & Returns, shipping targets accuracy, Initiatives Implementation, and Process Improvement, etc.

Essential Duties & Responsibilities

• Responsible for the correct Order Management Process within the fulfillment process maximizing potential revenue opportunities and leveraging logistic infrastructure within total delivered cost.
• Facilitate SOP Process development to drive standardization and discipline within Supply Chain and Service organization.
• Responsible for the Inbound flow of goods through UA supply chain team to Customers.
• Responsible for setting shipping targets between Supply Chain, Commercial/Finance, and Markets.
• Responsible for the Sales Operations OTC process (Order Book; IRF, URD, Shipping targets).
• Jointly with the America's and Global Supply Chain Management teams to develop, implement, and execute supply chain & service strategies in line with Regional/Local Initiatives.
• Maximize Mexico net revenues and profitability by optimizing the fulfillment process.
• Regularly participate in the country management meetings and build strong working relationships with all functional leads.
• Be actively involved in executing a robust Sales and Operation Planning process (S&OP) that creates a consensus-based forecasting process with cross-functional partners, both globally and regionally, and exposes variances to the plans early in the season to anticipate potential issues.
• Own, drive and execute specific Global/Regional/Local supply chain initiatives/projects.

Education and/or Experience

• University Degree
• 5-7 years of leadership experience in Supply Chain Logistics & Customer Service
• Knowledge of Warehouse Management Systems, experience in implementations of ERP, SAP is an advantage and track record in changing environment
• Strong command of written and spoken English and local language.

Other Requirements

• This position is Hybrid 2x Days Per Week in the office, the remaining days spent working remotely.