Senior Euc & Collaboration Engineer (Xico) (Valle de Chalco Solidaridad)

Overview

Senior EUC & Collaboration Engineer

Position Objective: This role is responsible for designing, implementing, and managing modern workplace technologies that enable seamless, secure, and efficient end-user productivity. The engineer manages endpoint platforms, device lifecycle, virtual desktop infrastructure (VDI), telephony systems, videoconferencing systems and productivity tools such as Microsoft 365, Teams, and SharePoint. They ensure EUC and collaboration services are aligned with general standards, scalable, secure, and optimized for business needs, while also serving as an escalation point for complex technical issues.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
• 5–7 years in IT infrastructure or end-user computing roles, with at least 4+ years in EUC, collaboration, telephony, or videoconferencing engineering.
• Deep understanding of EUC technologies including Windows, macOS, iOS, and Android platforms.
• Strong knowledge of enterprise device management tools (Microsoft Intune, SCCM/MECM, WMS, Jamf, Workspace ONE).
• Proficiency in Microsoft 365 services: Teams, SharePoint, OneDrive, Exchange Online, Power Platform.
• Experience with VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop).
• Experience with telephony systems and unified communications platforms (Cisco) including VoIP, PBX, and MS Teams Phone System.
• Experience with videoconferencing platforms (Zoom, Teams, Webex, Cisco Room Systems).
• Experience with automation and scripting (PowerShell, Bash, Python).
• Valid US visa and ability to travel up to 25% monthly.
• English language proficiency in speaking, writing, and reading is required.
• Ability to commute to Cuajimalpa, CDMX.
• Adaptable hours available.

Responsibilities

• Design, deploy and manage endpoint platforms and thin clients for Windows, macOS, and mobile devices.
• Deploy, configure, and maintain enterprise device and mobile management solutions (e.g., Microsoft Intune, SCCM/MECM, Jamf).
• Ensure effective Virtual Desktop Infrastructure operations, including image management, application delivery, and performance tuning.
• Manage and support enterprise collaboration tools such as Microsoft 365, Teams, SharePoint, OneDrive, and Exchange Online.
• Manage enterprise telephony systems, including VoIP, PBX, and cloud-based telephony platforms.
• Configure and support Microsoft Teams Phone System and other unified communications solutions like Cisco call managers.
• Manage and support enterprise videoconferencing platforms such as Zoom, Microsoft Teams, Cisco Webex, or similar solutions by configuring meeting rooms, video endpoints, and scheduling systems to ensure seamless communication.
• Travel up to 25% when required for onsite support, installations and participate in on-call rotation to troubleshoot and resolve technical issues related to EUC/Collaboration equipment.

Benefits & Compensation

Permanent contract + competitive compensation + benefits above the legal limit. Professional development opportunities. Part of a values-oriented culture. Opportunities to participate in volunteer and community impact campaigns.

Equal Employment Opportunity

At Productos Rich and its subsidiaries, we are committed to an equal employment opportunity policy and will not discriminate against any applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity, sexual orientation, marital status, or any other legally protected basis recognized by federal, state, or local laws.

The information collected through this application is solely for the purpose of determining suitability for employment, verifying identity, and maintaining employment statistics on applicants.

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