Case Manager (Remote Personal Injury) | LATAM (Ciudad de México)

About HireHawk

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

Job Overview

This role is for an experienced, proactive Case Manager who can independently run a full caseload from intake through resolution while keeping a constant pulse on liability, treatment, and documentation. Liability evaluation and support is the core priority here: you’ll be trusted to think critically, spot issues early, and help steer the case strategy through strong follow-through and clean execution. You’ll also be the steady point of contact for clients—keeping them informed, supported, and progressing through medical care. If you’re the type of case manager who doesn’t just “process” a file, but improves it and educates the client along the way, you’ll thrive here.

Responsibilities

• Evaluate liability early and continuously, surface key risk factors, and support the team with clear, organized case insights
• Keep clients actively treating by guiding next steps, addressing barriers, and ensuring consistent progress through medical care
• Deliver confident, professional client communication that builds trust and keeps expectations realistic and clear
• Own case progression from intake through resolution, keeping every file moving and every follow-up timely
• Coordinate with medical providers, vendors, and insurance parties to prevent delays and keep records, bills, and updates flowing
• Maintain meticulous case documentation, notes, and task tracking so files are always audit‑ready and easy to pick up
• Support insurance processes including claims follow-ups, status checks, and documentation coordination
• Drive medical record and billing coordination, including requests, follow‑through, and organization for easy case use
• Identify what’s missing before someone else asks (treatment gaps, documentation gaps, liability clarity gaps) and close those loops proactively

Requirements

• Meaningful experience as a pre‑litigation case manager in personal injury
• Strong liability judgment and critical thinking (you can spot issues, ask the right questions, and help the file make sense)
• Proven ability to manage multiple cases simultaneously without losing details or deadlines
• Mature, client‑facing communication skills (you can educate clients, not just update them)
• High organization and attention to detail, especially in documentation, follow‑ups, and case task management
• Ability to work independently with minimal supervision in a remote environment and reliably “own the file”
• Experience preparing or supporting demand packages, case summaries, or treatment narratives
• Familiarity with PI case management systems (e.g., SmartAdvocate, CasePeer, Litify, Needles)
• Medical terminology strength and confidence coordinating records/billing at scale

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ integral services.
• Option to withdraw up to 50% of approved earnings before payday.