Business Support Manager (Cuauhtémoc)

Digital Business Services (DBS) is a pivotal part of the Group with 60k+ FTE across 60+ markets. DBS consists of Technology, Operations, Data, Procurement, Corporate Services and Transformation. DBS provides essential operational and technical support to our global businesses and global functions.

The Deputy Group Chief Operating Office (DCOO) comprises a set of outcome focused service pillars including Corporate Services, DBS CCO, DBS Transformation Services, ServCo Management, Group Transactions Implementation, as well as regional oversight for LATAM and MENAT.

The Business Support Manager will directly support the Integral Head of Corporate Services providing operational and administrative support and delivering ad hoc projects.

Responsibilities

• Performance
  • Co-coordinate activities to ensure the smooth running for Global Head of Corporate Services including meetings, townhalls, offsites and events - across logistics, agendas, content and stakeholder briefings.
  • Provide administrative support for the Global Head of Corporate Services including diary management.
  • Drive ad hoc projects in support of the key activities.
  • Proactively identify emerging risks and issues and drive their path to resolution.
  • Lead on team communications to drive engagement.
  • Identify and lead on continuous improvement opportunities across the function.
• Governance
  • Support with the preparation of governance documents and presentations, ensuring quality and timely submissions.
  • Ensure senior management is fully briefed and prepared for key meetings
  • Ensure appropriate governance is implemented along with robust documentation and supporting controls
• Leadership & Teamwor
  • Develop strong relationships with key stakeholders to support the Global Head of Corporate Services activities ensuring all commitments are met and provide proactive issue management.

Requirements

• Bachelor's degree in Economics, Administration
• 5 years of experience in Finance
• Financial Reporting
• Budget review management
• Forescast
• Budget planning (Chile, Brazil and Uruguay)
• Application support and maintenance
• Asset management
• Support for capital investment management
• Administrative and financial (facilities management)
• Strong Microsoft Office, including Word, Outlook, PowerPoint and Excel
• Understanding of the HSBC Group and its business strategy.
• Knowledge of Digital Business Services including the services, processes and people