Field service engineer full time (Guadalajara)

Field Service Engineer, Lat Am

Reports to: Service Manager, Lat Am

Location: Home based in Guadalajara, Mexico.

Responsibilities

• Perform on-site product installations, upgrades and ongoing service support and maintenance in assigned territory.
• Manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision.
• Manage customer relationships, maintain written documentation of service activities, and effectively interact and communicate with internal technical support personnel, manufacturing, and sales.
• Demonstrate effective communication and customer service skills.
• Adaptable, agile, and able to excel in a fast-paced environment.

Qualifications

• Associate degree in electronic, computer, mechanical or biomedical engineering with applicable work experience required; bachelor's degree considered an asset.
• At least 1+ years of prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
• Fluent in English is mandatory.
• Must have a valid driver's license and own vehicle.
• Availability and flexibility to work after hours and weekends when needed during peak times.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Basic software skills and computer literacy.
• Experience in servicing and maintaining high-value capital equipment.
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical systems is an asset.
• Visa and passport up to date is an asset.