LM871: Manager Customer Care

Job Overview

Customer Support, Quality Assurance & Support, Workforce Management. Oversee all representative activities (including coaching & monitoring with support of QA team), all front/back line CC processes, CE for Digital Platforms (FB, Twitter).

Responsibilities

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management. Management responsibilities include disciplinary action up to and including dismissal.

Skills

• Interpersonal skills, written & verbal communication skills
• Planning & organizing skills
• Presentation skills
• Leadership skills

Qualifications

• Two years university/college or equivalent.
• Proficiency in English (TOEIC 600 points).
• Five years business experience, including two years of call center experience.
• Previous management or supervisory experience in a service environment strongly preferred.