Remote Bilingual Customer Service Representative | Mexico

We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations.

This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments.

Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent Contract

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam
• i5 processor and up
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365
• Headset

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume and Prescreen Questionnaire Review
2. One-Way Video Interview
3. Live Teams Interview
4. Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

REQUIREMENTS

What We’re Looking For

• Previous US BPO / call center experience
• Excellent spoken and written English
• Strong customer service and communication skills
• Experience handling inbound and/or outbound customer interactions
• Ability to multitask and work efficiently across multiple systems
• Professional, reliable, and detail-oriented mindset
• Comfortable working in structured remote environments

Experience Backgrounds We Welcome

We are open to candidates with experience in the following areas:

• Customer Support
• Healthcare Support
• Technical Support
• Billing Support
• Sales Support
• Appointment Scheduling
• Collections
• Administrative Support
• Live Chat / Email Support
• Retention / Escalations
• Call Center / BPO Environments

Please note:

Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.

Incomplete applications may automatically be removed from consideration.

If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.