Head of Fraud Protection - LATAM

About Group-IB

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centres (DCRCs) are located in the Middle East, Europe, Central Asia, Asia-Pacific, and now LATAM, to help critically analyse and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Each of us can help make the world a safer place. Join us!

The role:

We are looking for a Head of Fraud Solutions in LATAM who can take ownership of our fraud solution suite for the region across all industries (primarily banking, insurance, government and large corporates).

This role includes structuring the strategic go-to-market plan, driving account expansion by supporting the sales organisation, and ensuring that existing projects deliver value—from the first customer conversation through initial implementation to go-live and beyond .

The successful candidate will work alongside all of our core functions, including Sales & Pre-sales, Marketing, Solution Consulting, Solution Delivery, Analytics, Product, R&D, HR, Finance and Alliances .

Responsibilities:

Strategic and product-oriented:

• Translate market needs into specific product roadmap features.
• Ensure fraud propositions are meaningful, clearly articulated and aligned with the LATAM market.
• Maintain up-to-date knowledge of the product capabilities, R&D roadmap and upcoming features.

Sales & Marketing:

• Support the business in meeting overall ARR targets for fraud solutions.
• Train and support commercial teams with account strategies related to fraud.
• Support pitches for larger strategic opportunities.
• Explain business cases and ensure our fraud propositions demonstrate clear value for clients and customers.
• Participate in and support PoCs.
• Capture case studies and success stories.
• Evangelize product benefits to the industry through events, thought leadership and market engagements.
• Build and present standard solution demonstrations with fraud-focused messaging.

Delivery, Customer Success and Retention:

• Review proposals, SoWs and changes as required
• Provide direction to delivery teams on priorities and guidance towards the highest-value objectives.
• Engage with our partners to connect with existing customers to highlight value delivered, ensure customer satisfaction, ensure learning is captured back into the proposition and position us for successful renewals.

Other functions:

• Work closely with the analytics team to ensure customer needs are met and the expected business value is delivered.
• Work with our alliances and partners to support them with enablement, IP creation, ideation, pitches, creation of materials and articulation of value.

Qualifications:

• 7+ years of experience working in a senior or leader role managing people, processes and stakeholders.
• At least 5 years of experience and an ability to demonstrate deep fraud expertise working in at least one key sector (banking, e-commerce or iGaming), with the flexibility to learn and apply experience across other verticals.
• Experience in using technology and data to predict fraud - Python and Go as programming languages.
• Strong fraud SME background - able to talk about a range of fraud topics across different industries.
• A solution-oriented, pragmatic approach to market and technology challenges – using flexible and creative thinking to help resolve problems and put clients first.
• A solution and/or consultancy-oriented approach to selling and helping clients to understand value and vision
• Experience in data analytics and engineering (JS, SDK, API) would be beneficial.
• Comfortable working autonomously to reach objectives.
• Confident in presenting and acting as an authority/leader for the region.

Language requirements:

English and Spanish fluency are a must – Portuguese is a plus.

What Group-IB can offer to you:

• Your happiness is important to us: we want every single team member to be happy and develop. You will have a space to manage processes with lots of different leaders.
• Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area.
• A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company .
• Globally recognized technologies: Group-IB's members are located in 25 countries, and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients .
• A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee .
• Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

What else should you know:

• Flexible schedule: Group-IB does not have fixed working hours. You choose your schedule. We adhere to the principle advocated by Steve Jobs: “We have to work not 12 hours but head.
• Certificates and training courses : Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
• Challenges: A wide selection of GIB programmes helps you improve soft skills, gain new competencies, and receive monetary rewards.
• The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

Please let us know if any adjustments are needed for you during the process.