Sr. Associate, IT Disaster Recovery Coordinator (DRP)

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore .

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic sel

Responsibilities:

• Lead and/or support periodic IT Disaster Recovery (DR) exercises, including planning, execution, and post-test activities.
• Partner with IT DR Leads and key business stakeholders to develop DR exercise reports, identify gaps, and drive remediation actions.
• Act as a DR advocate to ensure Disaster Recovery Plans (DRPs) include complete recovery procedures and application configurations to restore business operations at the DR site or alternate region.
• Participates in gap analysis on DRP documentation to identify improvements opportunities and collaborate in the implementation of corrective actions.
• Contribute to the development of business cases for automation initiatives aimed at improving IT DR processes efficiency, reducing risk, enhancing resiliency, and lowering operational costs.
• Monitor, track, and report on IT Disaster Recovery service Key Performance Indicators (KPIs).
• Participate in post-disaster reviews to drive continuous improvements to IT DR capabilities.
• Maintain IT Disaster Recovery documentation to ensure accuracy, completeness, and ongoing relevance. • Collaborate on enterprise IT DR initiatives to enhance internal services and stakeholder experience.
• Actively contributes to continuous improvement programs and internal forums by promoting best practices, emerging technologies, and modern methodologies to advance IT Disaster Recovery maturity model.
• Occasionally provide on-call or after-hours support to assist with recovery coordination during major incidents or IT Disasters.

Qualifications:

• Proven experience coordinating Disaster Recovery (DR) failover and failback tests, including planning and execution.
• Strong verbal and written communication skills, with the ability to collaborate effectively across all organizational levels.
• Demonstrated ability to manage multiple priorities and concurrent initiatives in a fast-paced environment. • Strong analytical, problem-solving, and solution-oriented mindset.
• Adaptable and responsive to evolving business and operational needs.
• Ability to translate business requirements into actionable service improvement initiatives.
• Working knowledge of IT DR automation tools (preferred).
• Strong process-oriented mindset; familiarity with ITIL ITSCM practices (preferred).
• Industry-recognized certifications in IT DR and Business Continuity disciplines (preferred).

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

• Extended maternity, paternity, and adoption leaves
• Above-market vacation benefits
• Hybrid work model
• Learning opportunities, training, and certification programs
• Extended marriage leave and daycare support
• Wellness and Employee Assistance Programs (EAP)
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services Americas