Operations & Reliability Tech Lead (San Miguel Topilejo) (Xico)

If you're passionate about technology, innovative projects, and making a real impact, your place is here. We are a integral technology provider with 65+ years of experience, delivering a comprehensive portfolio of solutions across ID & Digital Government, Banking & Payments, and Trusted Connectivity. With more than 4,000 employees in 16 countries, we are committed to building a more secure and trustworthy world. Within our Trusted Connectivity business unit, we develop cutting‑edge solutions for the telecommunications industry—ranging from SIM cards and eSIMs to Subscription Management and secure connectivity services—connecting people, businesses, and devices worldwide.

Operations & Reliability Tech Lead. We are looking for a highly analytical and business‑oriented Operations & Reliability Tech Lead to manage the infrastructure and operations strategy with a strong focus on high availability, scalability, resilience, and business continuity across cloud‑native, hybrid, and on‑premise environments within our Mobile Solutions team. As an Operations & Reliability Tech Lead, you will play a critical role in driving the operational lifecycle of production systems, supporting 24/7 reliability through automation, observability, proactive change management, and continuous operational improvement.

What will you do?

• Contribute to leading the operational lifecycle of production services, ensuring high availability, resilience, and stability.
• Define and enhance metrics‑driven monitoring, alerting, and observability to support proactive issue detection and 24/7 operations.
• Drive improvements in deployment strategies and runtime environments, including zero‑downtime and multi‑region architectures.
• Provide technical leadership during incident response and post‑mortems, promoting a culture of continuous improvement.
• Develop and promote best practices for change management across diverse environments and teams.
• Collaborate with cross‑functional teams (product, engineering, R&D, infrastructure, and business) to align operations with strategic priorities.
• Guide architectural enhancements across infrastructure, deployment pipelines, and service topology to boost efficiency and velocity.
• Evolve operational platforms with a focus on automation, self‑healing capabilities, and testing in production.
• Help define a roadmap for operational maturity, incorporating continuous verification and scalable operational practices.

What are we looking for?

Bachelor's degree in Computer Science, Telecom, Information System or related field.

7 years of experience in infrastructure, operations strategy or reliability engineering roles.

Advanced English level.

Must be based in Mexico City or surrounding areas with availability to travel.

Required Skills & Experience

• Proficiency in Microsoft Windows Suite, internet navigators, Linux/Unix environments (RedHat preferred), databases & SQL (PostgreSQL is a plus), networking principles, and programming skills.
• Familiarity with high‑availability environments including load balancing, clustering, redundancy, fail‑over strategies, and operational resilience patterns.
• Knowledge of integration protocols and technologies such as SOAP, XML, POST/GET, and SMPP connections.
• Strong understanding of cloud and hybrid/on‑prem infrastructures (AWS, Azure, GCP), containerization and orchestration tools (Docker, Kubernetes, Helm), CI/CD pipelines (Jenkins, GitLab CI/CD, ArgoCD), observability frameworks (Prometheus, ELK Stack, Grafana, Datadog), and Infrastructure as Code tools (Terraform, Ansible, Packer).
• Relevant certifications such as AWS/GCP/Azure Certified Solutions or ITIL Foundation are a plus.

What we offer

• Join Valid and work on innovative, general technology projects within multicultural and multidisciplinary teams.
• Flexibility: flexible working hours and remote work options to support work‑life balance.
• Well‑being first: private medical insurance and life insurance
• Meal allowance.

Equal Opportunity Employer

We are committed to equal opportunities, free from discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.

We value people as the heart of our culture. Trust, transparency, and teamwork are the foundations of our success, driving growth and empowering talent. Join this great team and be part of our story!