Customer Service Rep

SUMMARY

ROHM Semiconductor USA, LLChasan immediateopening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking individuals with entry to junior level experience who enjoy working in a fast-paced environment. The office location is in Guadalajara, MX. Hybrid work schedule. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Performadministrative sales support tasks for outside/field sales, CS members, reps, accounting and other end users
• Data entry of customer orders
• Respond to customers regarding product orders
• Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests
• Prepare quotes on orders for Outside Sales
• Communicate professionally and effectively with customers, outside sales, and other internal users by phone, email, and/or in person; (may include ROHM Japan counterparts)
• Learn key features and benefits of ROHM products and service offerings to provide the appropriate product/service in a particular market or end user type
• Participate in departmental meetings; learn about current policies, trends and technologies in the industry
• Give feedback on processes and communicate insights based on customer behavior
• Perform other duties as may be assigned

QUALIFICATIONS

Education/Training and Experience:

• Ideally 1-3 years' experience of performing customer service or related administrative sales support functions is required, preferably in a semiconductor, electronics or high-tech industry.
• Minimum of HS degree or equivalent is required. Preferably 2 years' post-secondary education or training; or recent college graduate with a bachelors degree in business or office administration, or an equivalent combination of education/training and experience.
• Database management and Microsoft Office Suite (Outlook, Word, and Excel at intermediate level is required), Internet and custom and other computerized-systems (testing may be given).
• Detail-oriented and results-driven skills
• Demonstrate professional business acumen
• Strong communication abilities - oral, written, and listening
• Possess effective organizational and negotiation skills
• Bilingual skills are a plus - Japanese, Spanish, Mandarin or Chinese; Japanese especially desired/beneficial

BACKGROUND AND KNOWLEDGE OF:

• Office/Business administration
• Order management and sales concepts
• Procurement, logistics, materials planning, inventory management and shipping/receivingconcepts
• Common and industry computer software applications

ABILITIES/ATTITUDES:

• Coordinate efforts of several individuals to achieve a work goal
• Recognize and respond successfully to problem situations
• Display good interpersonal skills and maintain smooth working relations with people inside/outside the department
• Complete assigned tasks within specified time limits
• Some/light travel as required
• Diligent customer follow-up
• Understand job procedures, equipment and methods, responsibilities and scope of duties
• Demonstrate a consistent, dependable work effort, and a positive work attitude
• Work closely in a team environment and work independently with general supervision
• Display initiative, motivation and use of good judgment

OTHER SKILLS REQUIRED:

Time Management, Critical Analysis, Problem-solving, Computerized Systems, Organizational, Communication, Negotiation, Interpersonal, Attention to Detail, Ability to work in diverse and fast-paced environments or flexible to changing directions, Ability to conduct presentations, Business Acumen

WORK CONDITIONS/PHYSICAL REQUIREMENTS:

Office environment, driving vehicle, airline flights, lift, stand, sit, bend, reach, pull, repetitive motion

ROHM offers a competitive salary and benefits package. Job Code and salary requirements should be submitted for full consideration. Upon request, reasonable accommodation will be provided to applicants and employees with qualifying disabilities.